8x8 X Series is an all-in-one business communications platform that brings together phone calls, video meetings, team chat, and contact center tools into a single system.
Replace separate phone, video, chat, and contact center tools with one unified platform
Handle customer calls professionally with auto-attendants, call queues, and ring groups
Connect with your existing tools through Microsoft Teams, Salesforce, and CRM integrations
Source: 8x8 Business Communications·Verified March 2026
8x8 includes AI across its platform. The Intelligent Customer Assistant handles automated customer self-service with human-like conversations. The contact center uses AI for real-time speech analytics, call summarization, and agent coaching. Conversation intelligence tools automatically transcribe and analyze calls to spot trends and improve service quality.
Source: 8x8 Business Communications·Verified March 2026
8x8 X Series is a strong pick for SMBs that need phone, video, and contact center capabilities in one package — especially if you have a distributed team or international calling needs. However, the lack of transparent pricing and the complexity of the platform mean it is better suited for businesses with 15+ employees who have outgrown simpler tools like Google Voice or Zoom Phone.
AI-generated training guides tailored to your team's size, skill level, and focus areas for 8x8 X Series — coming in v0.3.2.
View our roadmap →Completely free, cloud-hosted IT help desk
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Last researched: March 2026
