STOA's verdictRating 5.4 out of 10
8x8 X Series is a strong pick for SMBs that need phone, video, and contact center capabilities in one package — especially if you have a distributed team or international calling needs.
However, the lack of transparent pricing and the complexity of the platform mean it is better suited for businesses with 15+ employees who have outgrown simpler tools like Google Voice or Zoom Phone.
Five factors, weighted · rubric v1How we rate
- SMB Fit 30%5.0 out of 10
8x8 stopped selling its self-serve Express plan to new customers in 2023, and X Series accounts run on a contract term set up through a sales and implementation team.
