STOA's verdictRating 7.3 out of 10
Gorgias is a strong pick for small Shopify-based brands that are drowning in customer support tickets and want AI to handle the repetitive stuff.
The biggest pro is how tightly it connects with Shopify — you can manage orders and run chat campaigns all in one place. The main downside is cost: the Starter plan at $10/month only covers 50 tickets, so most growing stores will quickly need the Basic plan at $50/month or higher, and AI resolutions add extra charges on top.
Six factors, weightedHow we rate
- SMB Fit 25%7.0 out of 10
Starter costs $10 a month billed monthly for 50 tickets, and Basic is $60 a month billed monthly or $50 billed annually for 300 tickets.
