STOA's verdictRating 7.6 out of 10
Zoho Desk is a great fit for small businesses already using other Zoho tools, since it connects smoothly with Zoho CRM and the rest of their suite.
You get a solid help desk with ticketing, automation, and even AI features at a price that beats most competitors — starting at $14 per agent per month. The main downside is that the interface can feel cluttered and takes some time to set up the way you want it.
Six factors, weightedHow we rate
- SMB Fit 25%7.0 out of 10
Zoho Desk's Free edition covers 3 user licenses with email ticketing, and four paid editions are priced per user a month, which fits a small support team.
