STOA's verdictRating 8.1 out of 10
Crisp is a strong pick for small SaaS or e-commerce teams that want live chat, a shared inbox, and basic CRM in one place without paying per seat.
The flat per-workspace pricing is a real advantage as your team grows. The main downside is that meaningful AI features and omnichannel support require the $95/month Essentials plan or higher, so the free tier is limited for most growing businesses.
Six factors, weightedHow we rate
- SMB Fit 25%8.0 out of 10
Free covers 2 seats, Mini is $45 per month per workspace for 4 seats, and Essentials is $95 per month for 10 seats; each extra seat is $10 per month.
