If a Help Scout conversation sits open for more than 24 hours, this workflow adds it as a task in Todoist (a personal task manager) with a due date. Your team gets a daily reminder to follow up so no customer falls through the cracks. You stop relying on memory to track who still needs a reply.
Connect Help Scout to n8n (a workflow automation tool you can run yourself)
Set a scheduled trigger to check for conversations open longer than 24 hours
Connect your Todoist account to n8n
Map the conversation subject and customer name to the Todoist task title
Set the due date to today so it shows up in your daily task list
Test by leaving a Help Scout conversation open overnight and confirming the Todoist task appears
Create a free account to get the steps written out for your tools, click by click.
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