STOA's verdictRating 7.1 out of 10
Help Scout is a great fit for small product or service teams that live in their inbox and want a clean, easy-to-use support tool.
Its biggest strength is how quickly your team can get up and running with shared email, a help center, and live chat all in one place. The main downside is that costs add up fast as your team grows since pricing is per user, and the free plan is quite limited at only 5 users and 1 inbox.
Six factors, weightedHow we rate
- SMB Fit 25%8.0 out of 10
The Free plan covers up to 5 users with 1 inbox, and the Standard plan is $25 per user a month billed yearly ($30 billed monthly) for up to 25 users, a size and price built for a small team.
