Use Google Antigravity to build an AI agent that reads every new Zendesk ticket, scores it by urgency (billing issues, outages, or general questions), and posts a one-line summary to the right Slack channel. Your team sees the most critical tickets first without manually reading every inbox message.
Install Google Antigravity and connect it to your Zendesk account via API key.
Write a simple agent prompt that classifies tickets as 'urgent', 'billing', or 'general' based on subject and body text.
Add a Slack action so the agent posts a classified summary to #support-urgent or #support-general.
Set the agent to run on every new ticket — review it for a week, then adjust classification rules as needed.
Create a free account to get the steps written out for your tools, click by click.
Create a free accountRespond to customers faster and free up your support staff to focus on higher-value work.
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