When someone fills out a contact or support form built in Cognito Forms (an online form builder), this workflow automatically creates a new conversation in Help Scout. Your team sees the request right away without checking a separate inbox or spreadsheet. You respond faster and nothing gets missed.
Build your contact or support form in Cognito Forms
Connect Cognito Forms to Make using the webhook trigger (a signal that fires when something happens)
Add a Help Scout step in Make to create a new conversation
Map form fields like name, email, and message to the Help Scout conversation fields
Test by submitting a sample form and confirming the conversation appears in Help Scout
Create a free account to get the steps written out for your tools, click by click.
Create a free accountRespond to form submissions faster and eliminate manual data entry.
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Run this in your main platform instead? Check how it connects first: its API, native apps, Zapier or Make, and the plan each one needs.
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