When a new conversation lands in Help Scout, this workflow sends the customer's message to ChatGPT (an AI writing assistant), which drafts a reply based on your tone and common answers. The draft drops into Help Scout as a saved reply for your team to review and send. You cut reply-writing time in half without losing the human touch.
Connect Help Scout to Make and set the trigger to fire on new conversations
Add a ChatGPT step in Make and write a prompt that includes your brand tone and the customer's message
Connect Make back to Help Scout
Map the ChatGPT output to a new note or draft reply on the conversation
Train your team to review and edit the draft before hitting send
Refine your ChatGPT prompt after two weeks based on draft quality
Create a free account to get the steps written out for your tools, click by click.
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Run this in your main platform instead? Check how it connects first: its API, native apps, Zapier or Make, and the plan each one needs.
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