When Stripe reports a failed payment, Make immediately sends the customer an SMS via Twilio with a link to update their card and complete their payment. Most customers fix the issue within hours, cutting the time your team spends on manual outreach to near zero.
Connect Stripe and Twilio to Make.
Buy a Twilio phone number and set up your SMS template with the customer's name and a payment link.
Enable Stripe Customer Portal so customers have a direct URL to update their payment method.
Set the Make trigger to fire on Stripe's 'charge.failed' webhook event.
Map the customer's phone number and name from Stripe to the Twilio SMS fields.
Add a filter to skip SMS if the customer has no phone number on file, and log those to a Google Sheet for manual follow-up.
Test with a Stripe test mode failed charge and confirm the SMS delivers correctly.
Create a free account to get the steps written out for your tools, click by click.
Create a free accountRecover more failed payments quickly and spend less time on manual payment follow-up.
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