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Grab a 15-minute chat. Sometimes the answer is to build the missing piece next to what you run.
Gorgias documents a public API for building apps, but the developer docs do not state which pricing plans can access it. developers.gorgias.com, checked 6 Oct 2026 (opens in a new tab)
Every Helpdesk plan can export tickets to CSV: view exports give ticket metadata for up to 1 million tickets, and analytics drill-down exports add message content. docs.gorgias.com, checked 6 Oct 2026 (opens in a new tab)
Gorgias offers monthly billing that you can cancel at any time. gorgias.com, checked 6 Oct 2026 (opens in a new tab)
Zapier lists a Gorgias integration for creating tickets and adding messages to existing tickets. zapier.com, checked 6 Oct 2026 (opens in a new tab)
Gorgias runs its own integrations directory listing over 100 connected apps. gorgias.com, checked 6 Oct 2026 (opens in a new tab)
API plan access unconfirmed. Ticket export to CSV on all Helpdesk plans. Monthly billing, cancel any time.
From $10 a month
Gorgias is built for small ecommerce brands, especially those running on Shopify, who need to handle customer support without hiring a big team. It pulls all your customer messages — email, live chat, social media, SMS — into one inbox so nothing falls through the cracks. An AI agent can automatically answer common questions like order status, returns, and refunds, so your team handles fewer tickets. You can also use it to send proactive chat campaigns that help turn browsers into buyers.
Gorgias's AI Agent can automatically handle a wide range of customer inquiries — including returns, order edits, and product recommendations — without any human involvement. It learns your brand's tone and only charges you when it fully resolves a conversation.
Gorgias is a strong pick for small Shopify-based brands that are drowning in customer support tickets and want AI to handle the repetitive stuff. The biggest pro is how tightly it connects with Shopify — you can manage orders and run chat campaigns all in one place. The main downside is cost: the Starter plan at $10/month only covers 50 tickets, so most growing stores will quickly need the Basic plan at $50/month or higher, and AI resolutions add extra charges on top.
