When a customer sends a message through Facebook or Instagram, Make automatically forwards it to Respond.io so your team can reply from one shared inbox. You stop missing messages buried in Meta Business Suite and respond faster.
Connect your Meta Business Suite account to Make using your Facebook Page token
Set the trigger to fire on new messages from Facebook Messenger and Instagram DMs
Connect Respond.io to Make using your Respond.io API key
Map the sender name, message text, and platform to a new Respond.io conversation
Assign incoming conversations to the right team member in Respond.io
Test by sending a test DM from a personal account and confirming it appears in Respond.io
Create a free account to get the steps written out for your tools, click by click.
Create a free accountRespond to messages much faster than before.
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Run this in your main platform instead? Check how it connects first: its API, native apps, Zapier or Make, and the plan each one needs.
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