When a customer reports a problem in Tidio chat, the conversation automatically becomes a ticket (a logged support request) in Freshdesk. Your team sees every issue in one place without switching tabs or retyping anything. Nothing gets lost between chat and your help desk.
Connect Tidio to Zapier (an automation connector tool) using your Tidio API key
Set the Zapier trigger to fire when a Tidio conversation is closed or tagged as an issue
Add a Freshdesk action to create a new ticket
Map the chat transcript, customer name, and email to the Freshdesk ticket fields
Add a ticket priority field based on keywords like 'urgent' or 'broken'
Test the workflow and turn it on
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Create a free accountSpend less time creating tickets and catch nearly all support issues before they slip through.
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