Completely free, cloud-hosted IT help desk.
If you run a small IT team and need basic ticket tracking, it gets the job done. You will outgrow it for advanced automation, integrations, or reporting.
The free Core plan covers 1 to 5 technician seats with unlimited end users; Premium is $5 per seat a month billed annually or $6 billed monthly, priced on your active employees.spiceworks.com
Questions about Spiceworks Cloud Help Desk, or what to run with it? Grab a 15-minute chat. We don't sell software, so we have no stake in which one you use.
Grab a 15-minute chatAPI, native apps, Zapier or Make, and which plan each one needs. Free, no sign-up.
Ask the AI Advisor about your own team, stack and budget. $5 a month.
Last researched: March 2026
End users submit and track tickets in a web portal, and you manage tickets, alerts and dashboards in the browser, though custom attributes and statuses take some setup.spiceworks.com (source, opens in a new tab)
The Core plan is free with unlimited end users, and Premium adds ad-free use, bulk actions, tasklists and 24/5 live chat for $5 per seat a month billed annually.spiceworks.com (source, opens in a new tab)
The vendor page only lists its own Power BI Desktop Data Connector and internal Spiceworks tools like Inventory Online and IP Scanner; no Zapier, Make or public API listing was found.spiceworks.com (source, opens in a new tab)
Premium adds 24/5 live chat support, but no public status page or uptime record was found on the vendor site for either plan.spiceworks.com (source, opens in a new tab)
Openness is scored only from the vendor's own pages. Until it's checked, this rating uses the five other factors.
Source: Spiceworks·Verified March 2026
Completely free with no hidden costs
Simple interface — learn and start using right away
Large active community for peer support
Cloud-hosted — no servers to maintain
Limited customization vs paid help desk tools
Performance slows with high ticket volume
Limited third-party integrations
Basic reporting — may need Power BI for depth
No live chat or chatbot for end users
