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Spiceworks Cloud Help DeskSupport & Serve Customers

STOA rating

6.2 / 10

More about each tool

Pricing

Free plan availableFree plan

What it does

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Completely free, cloud-hosted IT help desk. Ticket management, self-service portal, knowledge base, real-time alerts, reporting, and IT asset inventory linking — all without paying a dime. Free. No paid tiers. Cloud-hosted.

Weaknesses

Limited customization vs paid help desk tools
Performance slows with high ticket volume
Limited third-party integrations
Basic reporting — may need Power BI for depth
No live chat or chatbot for end users

Key features

Cloud-based ticket management from anywhere with real-time alerts
Self-service portal for ticket submission and knowledge base
Connects with Spiceworks Inventory for asset-linked tickets
Built-in reporting for trends and team performance
Active community of thousands of IT pros

STOA verdict

Best deal in IT support — costs nothing. If you run a small IT team and need basic ticket tracking, it gets the job done. You will outgrow it for advanced automation, integrations, or reporting.