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OlarkSupport & Serve Customers

STOA rating

6.4 / 10

Openness

OPENNESS 7/10API 2/3 · Export 2/3 · Contract 2/2 · Integrations 1/2

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Grab a 15-minute chat

Olark documents a JavaScript API for controlling the chat box on your site, without stating which plans include it. olark.com, checked 28 Sept 2026 (opens in a new tab)

Your data

Admins can export chat transcript reports as CSV files from the Olark dashboard. olark.com, checked 28 Sept 2026 (opens in a new tab)

Connections

Zapier lists an Olark integration for connecting Olark to other apps. zapier.com, checked 28 Sept 2026 (opens in a new tab)

What it does

Live chat widget for your website — talk to visitors in real time, answer questions, convert browsers to buyers. WCAG 2.1 AA accessibility certified. Simple setup and per-agent pricing. Free: 1 agent, 20 chats/month. Standard: $29/agent/month (unlimited chats). Pro: custom.

Strengths

Simple, focused tool that does live chat well
WCAG 2.1 AA accessibility — rare and valuable
Unlimited chats on paid plans — no per-conversation fees
Free tier for small operations

Weaknesses

AI chatbots only on custom-priced Pro plan
PowerUp add-ons ($29-$99/month) push costs up
Fewer integrations than Intercom or Zendesk
No help desk or ticketing — chat only

Key features

Add live chat to your website with a simple code snippet
Customize widget to match your brand
Targeted chat rules trigger based on visitor behavior
Searchable transcripts for training and quality review
WCAG 2.1 AA accessibility certified

AI features

Pro plan includes AI chatbots for automated conversations, smart routing, and automated responses. AI only on custom-priced Pro, not Standard.

STOA verdict

Solid, no-nonsense live chat for small businesses. Free tier for testing. $29/agent for unlimited chats is fair. AI chatbots locked behind custom-priced Pro plan is the main frustration.