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Platform A

Platform B

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LiveChatSupport & Serve Customers

STOA rating

6.8 / 10

Openness

OPENNESS 8/10API 3/3 · Export 2/3 · Contract 2/2 · Integrations 1/2

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API

Each LiveChat plan includes a monthly quota of API calls, starting with 10,000 a month on Essential. livechat.com, checked 6 Oct 2026 (opens in a new tab)

Your data

LiveChat's help page says report downloads need the Team plan or higher, and raw data export needs the Business or Enterprise plan. livechat.com, checked 6 Oct 2026 (opens in a new tab)

Contract

LiveChat offers monthly billing; after you cancel, the subscription stays active until the end of the current period and is not billed again. livechat.com, checked 6 Oct 2026 (opens in a new tab)

Connections

Zapier lists a LiveChat integration with triggers for new chats, tickets and visitors. zapier.com, checked 6 Oct 2026 (opens in a new tab)

Openness note

API call quota included on every plan. Report downloads and raw data export depend on plan. Monthly billing; cancel any time.

What it does

LiveChat lets businesses chat with website visitors in real time, manage support across multiple channels, and automate responses when agents are unavailable.

Strengths

Clean, professional chat widget that's easy to install on any website
Solid mobile app so your team can respond on the go
Strong integration library including Shopify, WordPress, and HubSpot
Detailed reporting to track response times and customer satisfaction
AI chatbot add-on can handle after-hours inquiries automatically

Weaknesses

No free plan — 14-day trial only
Per-agent pricing gets expensive as your team grows
Advanced chatbot features require a separate ChatBot subscription at extra cost
Some reporting features are locked behind higher-tier plans

Key features

Add a live chat widget to your website so customers can reach you instantly
Manage all customer conversations from one dashboard across chat, email, and social
Set up automated chatbots to handle common questions when your team is offline
Track customer satisfaction scores and agent performance with built-in reports
Route chats to the right team member based on topic or department
Integrate with your existing tools like Shopify, Mailchimp, and Salesforce

AI features

LiveChat includes AI-powered chatbots that can automatically answer common customer questions and qualify leads without a human agent. It also offers AI-assisted reply suggestions to help your team respond faster and more consistently.

STOA verdict

LiveChat is a great fit if you run an e-commerce store or service business and want to chat with website visitors in real time to close more sales or answer support questions fast. The chat widget is polished and easy to set up, and your team will be up and running in under an hour. The main downside is the price — at $20 per agent per month, costs add up quickly if you have more than a couple of people handling chats.