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FullStory is a digital experience analytics platform that records every user interaction on your website or app — clicks, scrolls, mouse movements — so you can watch exactly what visitors do and find where they get confused or drop off. AI-powered StoryAI surfaces plain-language insights automatically. Tagless autocapture records everything from day one. Built-in product analytics, heatmaps, and in-app guides. Free: 30,000 sessions/month. Paid plans require contacting sales.
A STOA consultant can help you evaluate these tools based on your specific business needs and walk you through implementation.
Talk to STOAFullStory is best for small e-commerce stores or SaaS startups that need to understand why visitors aren't converting. The session recording and AI-powered insights are genuinely useful for spotting where users get stuck — but the fact that paid plans require a sales call is a red flag for small businesses that just want to sign up and pay a flat rate without negotiating.