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Front's Core API works on every plan, starting at 50 requests a minute on the Starter plan. dev.frontapp.com, checked 6 Oct 2026 (opens in a new tab)
Front exports your team's account data only on request through its support team; you cannot run the export yourself in the app. help.front.com, checked 6 Oct 2026 (opens in a new tab)
Front plans can be billed monthly or yearly, and you can cancel the subscription at any time from billing settings. help.front.com, checked 6 Oct 2026 (opens in a new tab)
Front has a listed integration on Zapier. zapier.com, checked 6 Oct 2026 (opens in a new tab)
Front runs its own integrations directory you can browse inside the app. front.com, checked 6 Oct 2026 (opens in a new tab)
Core API on every plan. Data export on request through support. Monthly or yearly billing, cancel any time. On Zapier, with its own integrations directory.
From $25 a month
Front is best for small businesses with a support or operations team that handles a high volume of customer messages across email, chat, or SMS. It gives your whole team one shared inbox so no message falls through the cracks and everyone can see what's been handled. You can set up automatic routing rules, tag conversations, and leave internal notes without switching to another app. If your team is juggling customer requests across multiple channels and people, Front helps you stay organized and respond faster.
Front AI can auto-draft replies for your agents, summarize long conversation threads, and automatically resolve common customer requests without human involvement. Add-on features include AI-powered quality scoring and customer satisfaction tracking that works without sending surveys.
Front is a strong pick for small businesses with a dedicated support or operations team that handles steady customer message volume across multiple channels. The biggest pro is that it keeps every conversation visible and assigned so nothing gets lost — a real upgrade from a shared Gmail inbox. The main downside is cost: at $25 per seat per month just for the entry-level plan, it can get expensive quickly for teams of 5 or more, and many of the best AI features require paid add-ons on top of that.
