This workflow pulls data from Help Scout every day and sends it to Metabase (a tool that turns data into charts and reports) so you can see ticket volume, response times, and top issues in one dashboard. You stop guessing where your support team is struggling. You make staffing and training decisions based on real numbers.
Use n8n to connect to the Help Scout API (the way apps share data) and pull conversation records daily
Set up a database table in your Metabase-connected data source to store ticket data
Map Help Scout fields like status, tag, response time, and date to your database columns
Schedule the n8n workflow to run every night at midnight
Build a Metabase dashboard with charts for daily volume, open tickets, and top tags
Share the dashboard link with your team for a weekly 10-minute review
Create a free account to get the steps written out for your tools, click by click.
Create a free accountSpot your top support bottlenecks each week instead of digging through emails.
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Run this in your main platform instead? Check how it connects first: its API, native apps, Zapier or Make, and the plan each one needs.
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