Respond to high-value leads in under 5 minutes and close 15% more deals from chat.
~2 hrs
Saved / wk
Medium
Setup
AI-Assisted
AI
When a visitor on your site asks about pricing or mentions a large order in Tidio chat, a message fires instantly in your team's Slack channel. Your sales rep can jump in within minutes instead of hours. You stop losing big deals because no one saw the chat in time.
~2 hrs
Saved / Week
Some setup required
Setup Complexity
AI Status
Step 1: Connect Tidio to Make (an automation connector tool) using your Tidio API key
Step 2: Set the trigger to fire when a chat message contains keywords like 'pricing,' 'bulk,' or 'quote'
Step 3: Add a Slack action to post a message to your sales channel
Step 4: Include the visitor's name, their message, and a direct link to the Tidio conversation in the Slack alert
Step 5: Test the workflow with a sample chat and confirm the Slack message appears
Step 6: Turn on the automation and share the Slack channel with your sales team
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See PlansTidio is best for small e-commerce businesses and online retailers who want to handle customer questions faster without hiring more staff. It combines live chat, a help desk, and an AI agent called Lyro into one platform. You can answer customers in real time or let Lyro handle common questions automatically, even when your team is offline. It connects with Shopify, WordPress, HubSpot, and 120+ other tools you may already use.
Slack replaces your company's internal email with organized group chats called channels. You create a channel for each project, team, or topic — so conversations stay focused and easy to find. Your team can also share files, hop on quick audio calls (called Huddles), and connect with outside partners through Slack Connect. For a small business, Slack keeps everyone on the same page without the clutter of long email threads. Built-in tools like Canvas (shared documents), Lists (simple task tracking), and Workflow Builder (no-code automation) mean you can manage lightweight projects without paying for extra apps. And with 2,600+ integrations, Slack connects to nearly every tool your business already uses. Slack now includes AI features on every plan — even the free one. The AI can summarize channels you missed, draft messages, answer questions about your company's conversations, and recap your day. It's like having an assistant that reads every message so you don't have to.
Visual workflow automation connecting 3,000+ business apps. Build multi-step automations with branching logic, data transformation, and error handling — all by dragging and dropping on a visual canvas. Formerly Integromat. Free: 1,000 credits/month. Core: $9/month. Pro: $16/month. SOC 2 and GDPR compliant.
