Pick two. The table shows their rating, their Openness score and the facts behind it, each from the vendor's own pages.
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Teams data is available through the public Microsoft Graph API; Microsoft says the Teams APIs are no longer metered and need no billing setup, and the page does not tie access to a plan. learn.microsoft.com, checked 28 Sept 2026 (opens in a new tab)
Admins can find Teams chats and channel messages with Microsoft Purview eDiscovery and export the search results. learn.microsoft.com, checked 28 Sept 2026 (opens in a new tab)
Teams Essentials is an annual subscription, and Microsoft publishes its cancellation terms: annual plans paid monthly are charged for the rest of the term, with a prorated refund only within seven days of start or renewal. learn.microsoft.com, checked 28 Sept 2026 (opens in a new tab)
Zapier lists a Microsoft Teams integration with triggers for new channels, messages and members. zapier.com, checked 28 Sept 2026 (opens in a new tab)
Microsoft runs a Teams store of apps and agents that admins manage from the Teams admin center. learn.microsoft.com, checked 28 Sept 2026 (opens in a new tab)
Public Graph API; plan access not stated. Admin export through Purview eDiscovery. Annual plans with published cancel terms. On Zapier. Own app store.
Free plan availableFree plan
Microsoft Teams is best for small businesses that already use Microsoft 365 and want one place for chat, video calls, and file sharing. You can message teammates, run video meetings, and share files without switching between apps. It works on desktop, browser, and mobile so your team can stay connected from anywhere. If you're already paying for Microsoft 365, Teams is likely already included in your plan.
Teams includes an AI meeting assistant called Facilitator that takes notes and tracks action items during calls. With an optional Microsoft 365 Copilot add-on, you can get AI-generated meeting summaries, chat recaps, and suggested follow-ups.
Teams is a great fit for small businesses already using Microsoft 365 — you're probably already paying for it and just need to turn it on. The biggest pro is how tightly it connects with Word, Excel, Outlook, and SharePoint, keeping everything in one place. The main downside is that it can feel heavy and complex compared to simpler tools like Slack, especially if you're not in the Microsoft ecosystem.
